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  • ****** however regardless of everything I am stating below. I have dealt with Jeff numerous times and he is an absolute pleasure. He is kind and actually sympathetic to all customers. If you do go here, please only speak and work with him. Honestly, I am infuriated with this place. I moved here from NY not having a reputable auto body shop to go to. I was VERY hesitant to go to a chain like this because of the common bad reputations but their very nice on the phone and I said, what the heck, I'll give it a shot. THE ONLY REASON THEY GOT TWO STARS is because they've given me two oil changes and were nice. Today I needed my upper radiator hose replaced as it was cut. I cannot even begin to explain how I will never go back here again and they just lost what could have been a loyal customer AND I was planning on giving them the business to replace my breaks - not anymore, karma is a b*tch. Just because I'm a female who knows close to nothing about cars, does not mean I can be COMPLETELY taken advantage of with my car. To replace this upper radiator hose, labor, I was quoted $564 dollars. Hilarious. I called Ford dealership - $395. Long story short a small local 5 star business did it for $90. After telling Pep Boys - no thank you, please don't do any work I will come grab my car, they charge me f*cking $40. $40 to put COLOR DYE in my engine because they couldn't understand what was leaking. My father who also owns an auto body shop in NY was horrified to find out they charged me $40 for this. It is taking everything in my power to not either A. Walk into that place and demand my money back or B. Pretend I lost my card and have my bank dispute it. This is why these places have bad reputations. Nothing but greedy corporate people who don't give a shit and just want your money. Rude. Rude. Rude. Do not go here, go to Elwood Body Works instead.
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