| rev:text
| - MGM has managed to dive below all normal hotel standards, that is the only Grand thing about it.
Request for a room change due to lack of Internet was declined by Guest (dis)-services as they had no other rooms - please note, I was not playing the upgrade game, just requesting another room as I needed to work.
Eventually I spoke to someone who was allegedly the Manager on Duty and he also claimed that there were no other rooms, offered me the option of changing rooms the next day and, offered me a courtesy Internet voucher for the business centre; (they didn't offer to bring this to the room) for this I had to go down and wait with all the people checking into the non-existent other rooms before being told by the front desk that I should come back in the morning; at which point I demurred and they finally gave me a voucher
.
The next day, about an hour before my a critical meeting, I went down to the business centre and worked with the staff for a while before they agreed that the wireless down there wasn't that good as they were changing providers. They were very sweet and clearly stressed due to workload but I cannot fault their attempts to get me online, the business centre lady was even willing to put the charge on her company card (which at a dollar a mnute for internet was brave) but she didn't know when it would expire and was concerned that it might die during my meeting.
Brave try by the business center but,I ended up cancelling my meeting and i was not that happy about it. Note that so far, I have been in the hotel about 13 hours with this lack of service..
I have never had a hotel refuse to allow a room change and LIE to me as well.
I was only staying one other night otherwise I would have just checked in somewhere else.
I understand that Vegas makes their money on the drunks and gamblers but some of us need to work., just let us know that you don't have the facilities so that we can go elsewhere.
In other news, we went to the buffet, - VERY mediocre, just no and pass it by, I didn't find it worth the time or money.
On the upside, the room was nice although the guy vacuuming at 9:30 in the morning was a little irritating with the noise. The room doors are not really soundproofed that well, which in Vegas should be some sort if hanging offense. If you stay here, make sure you are a spud sleeper or stay out until nobody else will be coming past the room ( of course then the chap vacuuming will wake you) oh, bring your own Internet hot spot, you'll be charged a resort fee of 25 USD a night for the free USA today and access to the fitness centre and the patchy Internet.
In the spirti of fair play I would say that if the staff at guest services hadn't outright lied to me then the property could have got 2 stars, maybe pushing to 3 but that completely turned me of so they get the infamous 1.
Good luck
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