2 years of hell, they did nothing but lie to me, I spent countless hours on the phone with T-Mobile corporate. Customer service here, and follow through are not things they teach. The clerks and management here are clueless, they mess up more than they actually fix. This store has showed me what uncarrier means, no customer service, and they don't care. They sold me an Ipad that was locked by someone, and it took 3 weeks to sort it out. Save yourself the headache, go somewhere else. Switched from Sprint and at least they understood customer service! Went to Verizon and its been 4 days, all my lines, and iPad are up and running and everything they promised has been followed up on! Amazing! If I could give this place negative stars I would!