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  • WHEN IT WAS HILTON YEARS AGO IT WAS MUCH MUCH BETTER...ITS UP FOR SALE...SAVE YOUR MONEY - this was the recommend hotel for our convention...YIKES! Well save your money...As I was at the desk there were two people in front of me were changing rooms due to issues with their rooms. I brought this to the GM and also wrote a letter. No one contacted me back. OK then..just so you don't experience the same.....heres my review....maintenance and housekeeping issues are present all over the hotel. Some of the employees seem to be rude to guests Ir$$e in the club floor Sh@#la at the front Desk both should be working at a post office. The hotel seems to be a fragment of the Hilton. Dead on M-T-W so if I was spending modest I would get a better value elsewhere. The hotel overall is VERY dirty, public areas such as elevators haven't been clean in years. I had to change rooms myself because the tub was black and mildewed in the bathroom, drain stopped up. The only good thing is the beds they are comfortable...but make sure you have your Resort Key when entering the club room...despite signing in.... I was interrogated by the gal this morning. She made it clear not to move till she validates the list. Moving on to reservations department - had to change a folio name on our company block ...had to remind agent three times spelling of the name of Jason ....finally I asked her to write the name down..needless to say ad to get a manager to complete transaction. I would stay away until another chain buys it and changes out the entitled employees. Not all employees, there are some really nice ones but some of the upper services you experience entitlement. Like take it or leave it ...I have worked here for years...you on the other hand guest are only here for a short while...so don't mess with me....No hospitality message here I will in the future if we are at a convention book the Spring Hill suites across the street. (Marriott) if you need to be in the convention.. I almost forgot a few more items They did not deliver laundry it went to the wrong room. At $15 per shirt you would think you would not have to chase down your laundry-- arrived 9 pm. oh yeah union rates at convention ridiculous - to unload two boxes from a truck it was $700.00 - they would not let us unload our own we are a heavy truck equipment dealer?? SAVE YOUR COMPANIES MONEY - Good service and a clean hotel would negate rates but if you are going to have unclean room and poor service - there are plenty of other choices out there. UPDATE - HOTEL IS IN RECEIVERSHIP / 50% OF THE STAFF ARE THERE and are not happy about the cuts - they are trying to sell so you may not get the best service ...SAVE YOUR money........................... Federal Express sends you a package you will pay $5-50 just because they received it there BREAKFAST for FOUR $65.00 and it was basic eggs etc.. we have checked out .... Update- received an email letter - EMAIL - while I am in the hotel ....from Guest Service manager assuring me they will speak with the employees.. blah blah blah.
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