BEWARE! I took my laptop to them and they kept promising it to me the afternoon that I called. The next day, I'd call and they'd say, "This afternoon before closing." After runaround and runaround, 8 days after dropping the laptop off to them, I went to the store. FINALLY they told me that it had a bad motherboard. I asked for my battery and was told the laptop came in without a battery, but I did get my power supply back. They did gave me a battery that wouldn't even fit a 15" lap and mine was 17". I keep wondering how long they were going to take to call me and tell me the real story. Not a great way to run a business. I don't get it! It seems they get great reviews or poor reviews. Strange.