| rev:text
| - I am very sad to write this review. I was so excited to get my nails done for my special event and I chose this location because I liked the photos and reviews.
I am sure the other technicians are wonderful as shown by the other positive reviews but I had my nails done today and my technician was so, so aggressive. I did not even have a chance to tell her what I wanted and as soon as I was seated she took the drill to my fingers--I had not even let her know if I wanted gel or traditional nails!
This part is important because I have not had good experiences with thinning my nails so I wanted to ask what my other options were before we started. But without even asking what I wanted she jumped right in! She seemed stressed for time, and she had already thinned out 3 nails at this point, so I wanted to be easygoing and let her go ahead and continue--I would give it a shot. I even tried to small talk but she was very curt. Fine. Whatever.
I could not let go of my discomfort though--she was VERY aggressive and uncommunicative. She rubbed the shit out of my fingers because too much powder had been added and she was trying to take it off--of course, she accused me and said it was my fault because I was not "clear" about what I wanted which is the reason she had added extra powder. Sure, I did not clarify what shape I had wanted but she also never asked (just like how she had not asked what type of set I wanted before diving in and thinning my nails). I do not do nails regularly, and it had not occurred to me to volunteer that information.
I honestly felt my fingers were raw and sensitive by the end, and I expressed this in small ways, withdrawing my hand, saying ouch when it hurt. She always had some kind of response that was like "not my fault, it's because your cuticle, it's because you didn't tell me, you you because of YOU." Like damn, all I wanted was her to slow down and be gentler or more careful around my fingers.
I was also a little bit disgusted by the reuse of all their tools without any type of sanitization between customers, and I know this because I watched her do the woman before me.
At the end of the appointment, she cleaned my fingers with alcohol (?) I expressed the sting of it against my raw skin and an open cut that I had unrelated to the appointment, she became very defensive and began to raise her voice with me. Accusing me. It shocked me by how unnecessary that was--am I not allowed to express pain? So, I told her "I am just letting you know it hurt." And then out of nowhere, tony randomly joined in to start accuse me. "What does she want now? She wants short nails? What's her problem?"
I was SHOCKED. Tony, another technician, was not involved at all with my appointment and I had not said anything to her or tony about the length of the nails, they were actually perfectly fine. But the tone and the accusatory "What do you want now?"... just unbelievable. I had been silent for the majority of the appointment... I am sure the other customers had not even noticed I was there, THATS how quiet I had been up until then. I don't need this kind of abuse.
What kind of establishment gangs up on their customer to bully them? For what end? To make me say that, no no I'm not in pain and this isn't uncomfortable? I had not made a big deal about anything to this point, and in retrospect I felt that she wanted to take out some feelings on me and bully me to be quiet. Their point of view is might=right. They did not expect me to talk back.
I had enough and I raised my voice right back, and I asked what was tony talking about because I had not spoken to him the entire appointment and I was not sure why he felt he needed to get involved. My technician backpedaled and told him it was fine and to not get involved. I was so furious. I paid. And I was so glad to leave.
So how do the nails look? The good: the color is even and very shiny. The bad: her speed made her too aggressive and my fingers are sensitive, and my nails are uneven in thickness and also VERY THICK.
Also, I had mentioned earlier but I am Vietnamese myself and I understand it well--so it did not escape me that they were unrightfully complaining about me behind my back.
I wish I had another technician today or had gone to another salon entirely, so that I could have escaped this. I hate that every time I look at my nails I have to remember this horrible experience. I will not be recommending this place to my friends and coworkers.
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