I am very disappointed in the hotel. The first time I went there, they were sold out and even though I had a RESERVATION, there was no room for me. I was sent to the strip and had to drive 15 mins to the hotel everyday for the business meeting that I had to attend there.
They give me a letter of apology and a complimentary 2-night stay. I tried to redeem it years later and then they say the offer 'expired'. WTF? There was no expiration date on the letter. I don't mind losing at the gambling table but this is a total rip off and poor customer service!
Maybe I should speak to an attorney.