CUSTOMER SERVICE FAILED. This year, I get to choose the place to celebrate my mom's birthday. Positive reviews on this place - convinced me to give it a try. We were 12 in total. 9 adults, 3 kids. The staffs seemed annoyed by our number since the place was small. But, hello? Shouldn't you be thankful?
When our orders arrived, staff will say the number of the dish loudly - making us confused. It is our first time, but these staffs are expecting us to be a pro on their menu. No respect at all.
I want to shout at specifically on their lady cashier. Please be reminded that people come back not just for the food but for the friendly faces that welcomes them. Stop being rude or I Love Pho will soon be one of the businesses that shows permanently closed on google search.
This is the shortest celebration we had. We stayed for an hour and left unhappy right away.
If I can change their name, I would name it - I Hate Pho.
Customer Service is the key!!!