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| - Where to start? I wish I didn't have to give any stars! Back in 2015 I gave a five star review and after only a year and a half, my how things have changed! First of all, if you have Delta Dental, know that they are a Premier Provider which TYPICALLY means slightly higher costs. I went in for my semi-annual cleaning and the hygienist that I was going to for the year and half was no longer there (I wish the office would have notified me). They scheduled me with a new hygienist that told me I need to have a deep cleaning. In addition, as I was sitting there they were also asking me if I was still interested in Invisalign (which I was never interested in but they tried to sell it to me on my very first visit). After about 30 minutes, they basically walked me to an office where before I knew it I was paying almost $700 just to make an appointment for the deep cleaning. I wanted to think it over but they told me that I needed to pay up front before even allowing me to make my appointment (which is not the norm; typically you pay at time of service). And by the way, the $700 is with my insurance. Anyway, as I thought about it, I decided I didn't want to do the deep cleaning at this point and just wanted to have my normal six month cleaning. I called and they were fine refunding back my money and rescheduling me for my normal cleaning. I got two text messages and an email confirming my appointment. The day before my appointment someone from the office called to confirm my appointment and told me that they would bring me into the office to discuss. I said I just want to have my normal cleaning and there is nothing to discuss at this time. I get to the office the next day (taking another day off of work) and they proceed to try and bring me into the office and tell me they won't give me my cleaning. Dr. Sullivan was on lunch and I waited for him to come back and I couldn't believe how rude he was. No bedside manner at all! I never had to really deal with him before as he just comes into the visit (annually) takes a quick look at the xrays and he's done. He didn't even give me five minutes of his time to discuss. He kept walking back and forth, talking to other people, etc... All he was saying is that it wasn't his fault that the girl scheduled the normal cleaning appointment and to go talk to her as it was her fault. He was very condescending and flat out obnoxious. Never have I ever dealt with a medical professional as "unprofessional" as Dr. Sullivan.
But wait, it gets even better. On my home from the appointment I stopped at another dentist's office to get their opinion on what just had happened. They were very nice and explained that it is possible that some dentists now will refuse a normal cleaning if a deep cleaning is what is necessary. However, she called my insurance company as I was there to get a quote from them and it was less than half of what Dr. Sullivan wanted to charge me (they were not a Premier Provider but the difference should have only been 10%). Yes, you read that correct, less than half. I proceeded to go home and call my insurance company and was told that they should not have given me a quote right there, they are required to submit a "pre-treatment estimate" to the insurance company. The insurance company then reviews the patients xrays, decides if a deep-cleaning is required and then provides the dollar amount that is to be paid by the patient. Also, with insurance there is a negotiated cap that dentists can charge a patient. So in the end, as much aggravation as this Office has caused, I clearly saved a ton of money and learned a lot. I am going in for a 2nd opinion about the deep cleaning and I am very curious to find out what the new dentist has to say.
I also referred someone to Dr. Sullivan for major dental work and the quote he provided was $20,000. Another dentist quoted $5,000 for the similar work! I have referred multiple people to this practice and I am so sorry I did! I hope they do not have to experience a similar situation. All I can say is beware!
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