I just had the worst experience I've ever had at this poor excuse for a restaurant. I was asked to the leave the restaurant because I sent a steak back because it was tough. I asked why I was being asked to leave and the waitress told me that she had spoken to the owner and in her words: "The owner will not make another steak because he cannot seem to please you" I proceeded to ask her how the owner knew who I was because I had never met the mythical creature in all my time going to this place. "From before" she said. It took me a few minutes and I remembered that I had sent food back on previous visits. I should mention that I did sent food back and that she is correct. BUT I only did this when they did not cook the food as I had requested.
Now I don't think that it's much to ask but in the world of customer service, when food is not cooked correctly or is quite tough, it's only correct to send it back. I would have been happy to continue eating the steak, but she took it away before I could say another word. I didn't ask for free food or anything like that and would have paid for it. But nope, didn't even get the chance. To top it all off, the owner didn't even have the courtesy to tell me himself. He had to use his waitress...
Needless to say don't go here, there are better places in Calgary to spend your money. Caesar's and Vintage are much better choices.