Really friendly honest people. Another great family-owned business. I went in for watch battery change and to discuss re-doing a piece of jewelry I had inherited. Honestly, I didn't expect great service b/c the jewelry isn't worth anything (sentimental only) and I was just taking in my cheapo Relic-brand watches for batteries (not to mention the fact that I had my 2 little kids with me). Instead, everyone was really friendly, talked about how pretty my watches were even though they aren't expensive, all the different things I could do with little inherited ring, they gave suckers to my kids... Wow. I needed to give myself a little kick in the pants for jumping to the conclusion that this store would have a pompous, arrogant air - I couldn't have been more wrong! I had to wait a few minutes, but that's because they were giving everyone in the store the same exemplary, friendly customer service they were giving me. That's worth waiting for. The only reason I didn't give 5 stars was because I didn't actually have any jewelry designed or fixed there (yet!) so I didn't feel I could say that they're a 5-as good as it gets-though I expect they are.