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  • If you want to enter a shark tank then this is the place for you. I am right now exploring cars because I do want to buy a new car and I decided to look at Honda. I went into this place to simply look at Honda Civics to see if I would be interested some day but the sharks swarmed me. The second I pulled in the lot a car salesman came up to me and asked me what I wanted. I said I was there to LOOK at Honda Civics. I have never owned a Honda so I simply wanted to explore Honda as a possibility. I made it quite clear that I was not going to buy a car that day because I wanted to look at other models too. The first thing they did was to start asking me what payments I wanted and they wanted the keys to my car so they could appraise it. I kept telling them I was not ready for that yet but they would not relent. I finally gave them the keys (the biggest mistake I made) and then they started to try to talk payments with me. No matter how much I told them I was not interested in payments yet, that I simply wanted to explore my options they would not relent. I did test drive a Honda Civic and I told them that I would keep it in mind but they would not give up. At this point they had the keys to my car so I had not much choice but to listen to their pushy sales talk. They came back with a payment sheet no matter after I had told them a hundred times I did not want to discuss payments and that I was simply looking at my options. After I was at the dealership for 3 hours listening to them try to convince me to buy the car (I had to, they had my keys), I finally had to get downright nasty with them. I did have a second set of keys on me so I could leave even though they had my keys. I showed them the second set and told them I can leave at any time I want since I have my second set of keys but If I do leave using my second set that the second I get off the lot I was going to call the police! They finally relented and gave me my keys. These people do not want to respect the fact that buying a car is not like buying a loaf of bread in a grocery store. It is a major decision in one's life that can not be made in a single visit to a car dealership. This stressfull, major decision is only made worse when you have to be in a shark tank to do it. I am still considering Honday, in fact today I went to Tempe Honda to look at cars and I was very impressed with them! They were very respectful of me and my major decision. If I decided to go the Honda route I will defiitely go with them and avoid the shark tank at this place! Avoid this place at all costs! I can not understand why any car dealership would think that these tactics are an effective way of selling cars. I do not think taking customer's keys from them and refusing to return them is good customer service nor do I think it is an effective way of selling vehicles.
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