I am so disappointed. I can not believe that before we even get inside of the restaurant, we were treated with bad customer service. My boyfriend and I woke up early to go to Big Al's since we have heard such good things. We got there at 6:30am but sat in the car for an extra 15min to get the staff extra time to set up. We went to the door at 6:45am and it was locked. So we went back to the car and decided to give them some extra time. I went back to the door at 7:06am. I saw the cook and the two servers talking in the back. I went back to the car. We called the restaurant to see what time they opened and no one answered the phone. Since I did not knock on the door, my boyfriend went back to the door, it was still locked. He knocked on the door and got the server's attention. He reported that she just looked at him and said nothing. If the restaurant does not open at 6:30am, the owners need to change the sign on the door and their website. I really can not believe that no one even acknowledged us or answered the phone. This was awful customer service.