I'm going to give their service center 5 stars to try and balance out the terrible reviews I've read here. I have never gone shopping for a car here (I feel as if car dealerships need to be broken into two parts on Yelp - I've have completely disparate experiences within a single dealership).
The Orchid Lane Chapman opened up while I was working at our new office in Ahwatukee, so this place was literally down the street from me! Imagine suddenly not having to drive all the way to central Phoenix to service my car... Bonus points right off the bat!
I had the same service adviser Matt Konecek from the get go. He always remembered me and we got on just great right up to the point where I moved back to Seattle. I'm a little sad as I don't see him on their web site any more.
They almost always had a loaner available, which was cool (test drive!) and I never had a repair bill that was unreasonable. I never once received pressure from the service department either. He told me what was wrong with the car and let me know if it was a cost I could defer until later or not.
I've done business with six different dealerships over the years and I can say with confidence that this location was the best. I miss it every time I drive my car over to Bellevue.