I was rear ended the evening before Thanksgiving, the beginning of a 4 day holiday. I googled and chose a place close by. I like to keep my business in my neighborhood. When I showed up Monday morning I was told they couldn't tell me when they would be able to even start on the car. It was a 2016 Honda Accord with barely 3,000 miles on it and in sad shape. I was still getting to know her. Before the rental car company picked me up I was making calls to my insurance company and Caliber Collision listed as a authorized Honda repair facility. I couldn't be more pleased with the service I received then on. My car was picked up and towed to Caliber Collision before noon that same day. Caliber had the capacity to start on my car that day. Brandon Mueller, the entire staff actually, were just awesome. I was kept informed daily by email and phone. When I called or emailed with a question I had a response in no time. They were thorough to the point of very impressive. They had a report to State Farm before the end of the week, the car was totaled and I was car shopping by the weekend. I can't express enough what a joy it was to work with everyone I had contact with at Caliber. Professional, friendly, thorough. I asked for some items I had left in the car and which again, they had ready for pick up in no time. I drove by there after work to get my things and it was hard to say goodbye! Ha ha. I highly recommend Caliber Collision.