I called Day and Night once again to come out and repair my unit so we would have heat for the winter months. I continue to be impressed with their customer service and their work.
- When I called to order the the part I needed and schedule the appointment, the lady on the phone was very helpful, adjusting their schedule to accommodate my work schedule. She knew exactly who I was an why I was calling, having my information in their system.
- She was upfront and honest about the time it would take to order the part. She also asked if I wanted the maintenance package I was interested in from the last visit. I was but unfortunately time did not permit for the repair and the maintenance check on the unit.
- Philip, the tech from before, arrived once again on time. He had another tech with home to replace the needed part but also offered to run the maintenance check as well. With the two of them they were able to go the extra mile and get everything I needed done to the unit in the original time that I was quoted.
- Philip and the other tech were great. They got to work right away and got the job done right. My home and my family are warm. Day and Night not only provides quality products and service they provide a sound peace of mind.