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| - Let me just say that having engine trouble pop up at 5:59 on the Friday of Memorial Day weekend is a bad thing. The good thing is that it happened directly in front of this Midas shop. I went in with my head hung low as I figured I would be told to beat it because they were closing in one minute. I explained to the manager, Craig, what was wrong. He suggested that I bring it back first thing in the morning. I explained to him that I was on my way to California for the weekend with my two kids, and honestly, I wouldn't even make it to my home in Mountain's Edge. He quickly changed his mind and said he would ask the mechanic if he would mind taking a quick look to see if it was something simple. The mechanic, Kevin, agreed to take a look
without even making a fuss and even said he was happy to help! The other mechanic on duty, LoLo, was eager to help as well and held the flashlight for Kevin. They kept the shop open just for me. Kevin was nimble with the tools and found the problem right away. Indeed a hose had gone bad. He spent a good 15-20 minutes digging out the old, corroded hose. Lucky for me, they had the hose I needed. Not only did he replace the hose, but they didn't even charge me!! This kind of customer service and kindness is the type of thing you just don't see anymore. I stopped by the store Monday morning to thank them again and let them know their repair got my family safely to California and back with no problems. I can't thank these gentlemen enough!
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