Where to begin?! I was looking for a distressed top hat. I found 2 online but couldn't decide which to order and both were small for me. So I began my online search for a company that could possibly stretch either hat. It was then that I found "Mike the Hatter". I called with 101 questions, everything from the amount of stretching they could do on a hat, how much it would cost, the turn around time, the shipping cost and even their opinion on which hat they thought was the best find! Can you believe it? He said sure send me the 2 pictures and I'll give you my opinion! Talk about customer service! Marlon (Mike) was the most pleasant person to work with. I live in San Diego but if I ever was in the area I would definitely drop in to meet the guy! I can't begin to say enough about my experience!