My cocker mix is very difficult to work with, she is very nervous and does not like going in a kennel. I have the most difficult time trying a new groomer, but this was not a difficult experience at all. First off, the place is decorated so cute, the customer service is fantastic. Brook actually came out met my dogs, and then picked up the nervous one and carried her back. Less than two hours later, my dogs were beautiful, complete with feathers in their hair. The price was very reasonable too! We will be back and I would recommend Yuppie Puppies to everyone for all their grooming needs!