The people are fantastic in the ER. Everyone was so helpful and friendly. It would be five stars if it were about the ER. However we are going on hour 10 and still no room. The case administrator sucks. We were leap frogged a few times. She's the last one in the ER waiting. Why not send her to another hospital? It's all about the dollars upstairs I'm sure. Never again we will come here unless it's a trip in and out of the wonderful ER.