:(
Same owners, but I'm not sure what's going on. I brought in a pair of sandals in which I asked that the strap that went around the ankle be replaced, because it slips off constantly.
When I returned and paid $30, I discovered they had replaced only the elastic portion of the strap, not the stretched leather. The problem was just as bad.
I brought it back and tried to explain again what was wrong - she just put extra holes in the strap, which made them too tight and painful to wear.
Essentially I now have $60 sandals that I paid an extra $30 to have fixed, which are unwearable until I take them somewhere else. :(