Since Quincy has been my stylist, everything has been amazing! She is the best hairdresser I have ever had, and I've had quite a few in different aveda institutes in Toronto and Vancouver. Her knowledge of product is outstanding since I have challenging textured hair. I'm also allergic to products, and leave on styling products, but she works with me, and has given me botanicals to help with the fly aways. Her customer service is always outstanding, including her problem-solving skills if something doesn't work as well as it should.