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  • This was probably my worst experience in a restaurant. The staff wasn't rude, but their incompetence was staggering. I've noticed half the reviews of this establishment are either four or five stars, or one or two stars. Which means you run about a fifty percent chance of having a terrible time here. I guess I was one of those unlucky ones. I went there today to eat lunch with a friend. I was immediately struck by the decor, which definitely had a cafeteria vibe as mentioned by other reviewers. We were approached by three different very confused servers, it seemed they weren't sure who was responsible for our table. Eventually we ended up with a new server who didn't seem to have a very good grasp of English. We ordered the spring rolls, I ordered a thai iced tea, and my friend ordered a curry lunch special. I ordered the thai noodle bowl lunch special, medium spicy, with pork. I had to tell her what I wanted four times. She didn't seem to understand. I pointed out the item on the menu to show her and she still looked confused but seemed to write it down. After she left I jokingly said to my friend "Well that's not a good sign, I hope we get what we order". A little while later someone else shows up with my drink, they bring me a thai coffee, not the thai iced tea I had ordered. I don't really like thai coffee but I am not in the habit of complaining in restaurants so I just decided to drink it anyway. We get our spring rolls which were very good btw, and we wait. And wait. About an hour passes and finally someone brings us the check. I am super confused. I tell the girl that brought the check "Um, we never got our food? Just the spring rolls?" She is also confused and goes to the kitchen to figure out what is wrong. Apparently it is our server's first day, and after she took our order she never gave it to the kitchen. WTF. She just gave it to the cashier to ring it up. So we proceed to wait some more. FINALLY we get our food. My friend gets his order. I get... something stir fried with no noodles. I was really craving noodles big time, so I go to find someone and tell them "excuse me, I didn't get the right order, I ordered the thai noodle bowl and the item I received has no noodles". About ten minutes later the manager comes by and I have to show him on the menu what I ordered. I tell him again, thai noodle bowl lunch special, with pork, medium spicy. So my friend starts eating and I wait for my food. Finally I receive a noodle bowl, but it is not the right one. I get a noodle bowl with no spice at all (instead of medium) and fish balls with fried tofu. I hate tofu, but I try it anyway to see if I can eat it. At this point I'm pretty much done. I hate to be the person complaining, but I really can't eat this so next time I see someone (bringing us the check) I ask to see the manager again. I tell him I yet again got the wrong order (still politely, even though I'm pretty upset at this point) and he offers to again try to bring me the right item. I tell him at this point we've been here about an hour and forty five minutes and I just want to leave and to please take it off the bill. I am never going here again. I don't think I've ever complained to a manager in a restaurant before, but there were just too many issues to ignore. Please save yourself the trouble. I would just blame it on the new server, but even the manager couldn't get my order right. :(
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