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| - My experience with this store has been very mixed. On the positive side, they have a great selection and a great location. They also successfully repaired a lamp for me.
The first negative incident occurred when I tried to special order a lamp. An employee kept me dangling for a couple of weeks, while he promised repeatedly to finalize the order and cost within a day. Eventually the manager stepped in, but I had ordered the lamp from another seller by then.
The second incident occurred with that lamp repair. First, the repair man installed a replacement cord that was thicker than the original cord, so drilling into the lamp was needed (surprisingly). Second, the store returned the lamp to me with the wrong bulb, so that there was no diffuser -- the lamp head looked ugly. I had the correct bulb on hand, fortunately, so I was able to avoid a third visit to the store.
All in all, the store merchandise is probably fine, but my level of trust isn't as high as it should be.
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