| rev:text
| - I hesitated between giving 3 stars or 4 stars for this hotel. It's a beautiful hotel. It's large, in a great location and I love that there's a nice fitness facility on site. The rooms are spacious, the beds are very comfortable and our room had a great view of the river and downtown Pittsburgh.
Initially, our impressions of the staff were positive. Friendly, smiling, eye contact - all good. Check in was a breeze. The first problem arose when I got to my room and pulled up my credit card transactions on my phone. The hotel had charged $50 to my card WITHOUT my authorization. I'm aware that hotels take your cc info at check in for "incidentals" (phone calls, drinking the $10 bottles of water, room damages) but I've never had a hotel charge me IN ADVANCE for incidentals. The main problem that I had, however, was not the charge (because I know it's refunded if I don't have any incidentals) it's the fact that they did not inform me of this charge at check in. I went back to the Front desk to speak to the manager. I expressed my frustration. The thing that really irritates me with management at any establishment is when they think that they are resolving your issue by simply repeating their policy to you over and over again. They sound like robots mechanically repeating the policy over and over again as if that is going to make me understand why they did it. The management did not take any responsibility for not informing me of this policy up front. The second issue I have with this hotel is their outrageous parking fees. They charge you $23 per day to park there. Really? I'm hotel guest. Yes, I knew about this but it still is annoying to have to pay this outrageous amount. I had booked this hotel using Hotwire. I got a great deal, however Hotwire did not reveal to me before I had finalized the deal that the parking would be $23 per day. I guess that is one of the drawbacks of using hotwire you do not know the name of the hotel until you have paid and you also do not know about any other fees that you may have to pay. Other then the issue I had about the unauthorized $50 charge to my credit card, the hotel was a nice place to stay. It was quiet on my floor and the beds were very comfortable. I also really enjoyed and used the fitness center and they also have an indoor pool. There is a restaurant on site however we didn't eat there because we already knew that the prices would be crazy. There is a Starbucks in the lobby as well but we didn't use it either. Without the Hotwire deal that I got this hotel runs from about $200 to way over $400 per night to stay there. I got a great deal for $89 per night. I would stay there again but only if I could get another great deal like that. I do not think it is worth $200 per night to stay there. However, the location is great.
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