I'm normally a huge fan of Capriotti's, but this time they had two strikes against them. I always get the Capastrami, with one package of extra meat. Made sure to highlight this today, however it was missing. A sub par experience.
The other thing was when got rung up, had to buy my drink and cookie on separate receipt. Anyone that knows about Capriotti's reward program knows that need a $5 minimum receipt order to count as a visit. I don't care about visit per se, just that dollar account is recorded. So had to buy extra just to get over the limit.
Overall the sandwich is good and service was good though for me it's hard to overcome those two things.