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  • If anyone is looking to have great customer service and prompt service, don't go to this location. They have hired kids to run this restaurant. They are in there playing, joking around and not taking their duties seriously. I live around the corner from this one so I go to this one at least once a week. The store hours on google says that they are open until 11pm every night, but I don't think the young adults that work there know that. They literally start shutting down at around 9:30/10. One night around 9:45p I waited 5 minutes (and yes I was watching my clock) before someone came on to say, "how may I help you". I was saying "hello" into the speaker the entire time. The girl was laughing when she finally cane on. I was actually about to just drive up to the window before they came on. Last night 4/22 at 10:20p (looking at my receipt) it took about 3-4 minutes for a young man to come on the speaker and when he did he was laughing. Another time at night also I did indeed have to drive up to the actual window due to no one coming on the speaker, and when i did a young man told me that they've already started cleaning up (yet it was not 11p). From what I can see there are literally no adults (anyone qualified enough to be in charge) that works there. This is just a few of my experiences, but again I go there once a week so I have a lot more. I have literally never gotten quick service or excellent customer service here. It's always subpar, kind of like you ruined the fun they were having. When people are coming to my house and ask "what do you want me to pick up to eat" I have stopped saying El Pollo Loco. We as adults complain about Millennials, but yet we allow them to run our businesses without proper training nor do we go and do check-in's on them and see how they are really doing. We allow them to run stores without supervision. So who's fault is it really that these young adults/kids are running a muck at this store? It's sad and unfortunate bcus I work late and this is the only health appt close to my house opened as late as they are, but I refuse to keep getting bad service.
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