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| - Bad service. The funny thing is, they had me fill out two surveys since then, and I reported the issues in detail, but nobody took the initiative to contact me back. It is as if corporate has some great idea, "Hey, let's implement surveys!" but lacks the connectivity to actually do something when a problem is brought to their attention through the survey. What's the use? Not only has Red Robbin taken my money over crappy service, now they have taken my time too, to no avail. My take is that a few guys in suits want to show their investors that they care, force surveys into the company-wide protocol, but the rest of the Red Robbin team lacks the capacity to act upon the results, to even try to improve, or even care. There are plenty of other good restaurants in the area. Let this one go out of business so we can replace it with people that care, IMHO... IT'S ABOUT SERVICE!!!
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