We have given this place so many "2nd" chances but they continually fail. Last night was the last straw. Repeat offenses: the bread used for their sandwiches is hard as a rock - I literally could not bite into the one I ordered - and way too much bread for the amount of meat on the sandwich. The regular hand-tossed crust has come to us more than once almost transparent in the middle it was so thin (and limp). And lastly, we ordered the Sicilian thick crust last night and after waiting for an hour, it came to us burnt (the crust was black) and most of the toppings were on the top of the box. We called and complained. After another hour, they showed up with the crust burnt AGAIN (I mean BLACK), and the center was like a huge pile of raw dough - gross! It wasn't worth going through it again so we just threw the $23 pizza away. That's it. We are officially done and have just decided to throw the menu away for good.