So, I e-mailed Grand Canyon Tours Inc. to ask why we were still charged the fuel surcharge despite the fact that gas/fuel prices were so much cheaper on the day of the tour than they had been when we booked it.
I was polite. I was certainly not asking for nor expecting any money back. I was just truly curious to hear what they had to say.
The reply I got back was so snippy, it was unbelievable! I later googled the name of the "customer service" representative who had replied to me and, on a travel web site, found a reply she had sent to another customer. The tone of that reply was exactly the same as the one she sent to me: WE did nothing wrong and, if anything about the tour was not to your liking or not what you were expecting, it is YOUR fault. I guess she figures that, since it is unlikely any of us will be taking another Grand Canyon tour any time soon, it is ok to be condescending and dismissive.
This totally cost them a star! Tsk!