This is my 3rd time to this location and it's gone from bad to worse. I can't believe the servers and hosts stand around talking knowing people are waiting to be seated or served. Tonight was the best! We got the "we're waiting for a table to be cleaned" excuse, but they were all clean the hostess was just trying to finish her conversation. We finally get seated and order. Someone tries to bring us another tables appetizer TWICE. Might I mention we never got the appetizer we ordered (probably ended up at another table). Wings came out cold-seriously! The only good thing was the onion rings which is just sad and the only reason I gave them one star. The best part...my husband asks for the check and is signing the receipt when the server throws a used paper towel into my husbands beer glass (which was a little less then half full). When he saw the look on my husband face he asked "sorry we're you done with that"? Yeah buddy we're done with this place all together. I'll drive the extra miles to another BWW any day!