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| - You couldn't pay me to step a foot into this place again! The rudest, most disrespectful people work at this place.
Amanda may be the best in this shop, but she needs to lose the arrogance and racism. Snow could also benefit from exposure to other ethnic groups.
I read the reviews before I made my appointment with this shop 16 days early. I confirmed the day before my appointment, and arrived 10 minutes before my scheduled time. I had requested a full set with Amanda first, then a pedicure with Snow (all based on the reviews I had read). From the moment I sat down at her station, Amanda was rude. I told her I would like a full acrylic set with a couple designs on each hand. She told me she needed a picture of what I wanted. I had a few screenshots saved to the phone and showed her. Immediately after that, she talked through me to the receptionist and told her I should get a pedicure first. Mind you, I specifically requested the pedicure last. She refused to do my nails first, so I went back to the couch confused. The receptionist escorted me to the foot spa area while the woman who arrived AFTER me sat down in front of Amanda. They started chatting and laughing while Amanda got to work on her nails. WTF? That was my appointment time.
I was pretty upset but didn't say anything. Instead, I sat down and waited for Snow to do my pedicure. I waited for a few minutes and a lady asked if I wanted water. I thanked her and declined. I waited about 10 more minutes before realizing Snow would not be doing my pedicure. Jason, a very nice man, sat down and started with my toes. He was sweet and joked a bit. Midway through the pedicure, Amanda came over to see what type of nails I wanted. Jason finished and told me Amanda would be by to get me. .......I sat there for well over 25, getting angrier and angrier by the minute. The shop was not busy by that time. Why was I just sitting around?! To add to my anger, I overheard the receptionist whispering to Snow. "You tell her". "No, you tell her." "Just go over and tell her." "No." "Don't be scared just go over there." Finally the receptionist came over, apologized for the wait and told me Snow would now be doing my nails. What?! I look at her and tell her this level of service was unacceptable. I arrived at 2:20pm and it was already 4pm. She apologizes again while Snow stood hunched over a few yards away. Seriously, she was going to do my nails? She looked like a terrified child.
The receptionist took my shoes and placed them at Snow's station before I picked them up and told her I would be leaving. I walked to the front, paid for the pedicure, and walked out. I was So infuriated. So disrespected. A COMPLETE waste of my time! I should've said what I wanted before I left, but I was torn between feeding into a stereotype or calling out such horrific service. So here it is:
Amanda - humble yourself. When you have a paying customer, who made an appointment, honor that. Treat people with respect. If you have an issue with someone based solely on your prejudice, acknowledge it and pass the job to someone else. Don't waste people's time. Remember, you reap what you sow.
Snow - I urge you to spend the day with someone who isn't like you. You may learn some pretty amazing things and get over your bias.
4UrNails - Strive for better customer service. Your receptionist was the ONLY one who was apologetic. If you want to cater to one demographic, that's your business but don't waste my time. You can just say that upfront.
A HUGE thank you to Lavish Nails for fitting me in last minute, and ensuring I had a better day and looked great for my anniversary dinner!!
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