Very nice and clean! My massage with April was probably one of the top 4 massages I have ever had! The massage chairs while you wait are pretty nice and give you a little time to really relax. So why only 4 stars? The noise level. Both times that I have been here there is a lot of noise in the hallway as people walk back and forth. The second time, there was some guy yelling down the hallway. Not really the most relaxing spa experience I have had, but still a nice place for a massage or facial.