I have ordered oatmeal here many times - not because it is the tastiest item on the menu, but because I am counting calories. A few days ago when I was here with a group of friends, the oatmeal had an unpleasant texture and the accompanying raisins were dried-out and tough. I didn't want to spoil the occasion, so I didn't say anything or send it back.
Yesterday, before a return visit to the restaurant with other friends, I called and spoke with Mark, the manager, who asked me to identify myself when I arrived. This time the oatmeal was good, and I was happy. When our check came, there was no charge for my order. That was excellent customer service, and I will be back.