Extremely friendly and personal experience - the staff is super willing to just chat and introduce the city, and actually seems happy to be working here! They gave us tons of restaurant and attraction suggestions, complete with maps and even loaned us an umbrella when we got stuck in rain! The decor is very modern, with tons of little touches that I loved - the lobby area is super cosy with two swings and tons of couches and books. It is very much catered towards the new generation, with Bose speakers in the room, Netflix compatibility on the TV and hipster decor. Might not be for everyone though - my aunt and uncle thought the room was a little dark for their taste. I'd highly recommend though - the location is also smack in the middle of all the shops, with tons of places to eat around.