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| - I wanted to wait to write my review, in case the owner really made good on his promise. Sadly, he did not.
Took my daughter to the San Tan mall for an afternoon of us time. I asked if she wanted a snack. I had wanted Wetzels, she wanted a Crepe.
We've been in before, and it was good, so I agreed.
The customer in front of us had ordered their food. The girl behind the counter politely said "I'll be right with you" as she was making theirs. Excellent, I was in no big rush. I patiently waited.
When she finished, I ordered two strawberry/banana Nutella crepes. Pretty easy order. Total came to be $21 and change. I paid and we sat down to talk a little while we waited.
The girl making the crepes starts to put a LOT of whipped cream on the crepes she was making. I had just assumed she was finishing up the order for the customer before me, and thought nothing further. She then brought them to our table. I questioned her, a little confused since there was NO Nutella and LOTS of whipped cream on it (she had in error made two strawberry shortcake crepe). No big deal, mistakes happen! Until she said "oh, you wanted Nutella on it?"
No, I replied "I ordered a strawberry/banana Nutella"
Her "fix" for it was to simply add Nutella.
No, no, no. Was NOT the same!
I told her that just by adding Nutella doesn't make my crepe correct and I wouldn't eat the crepe. She threw it away with an attitude.
Never did she apologize to me for her error. I ended up walking out - no refund, no apology. I did go back to explain that I didn't care for her attitude. I asked for the owners contact info, A coworker of hers explained she wouldn't give it out, but took my name & number.
The owner called and said he would gladly refund my money AND send me a gift card so I could come back and give them another try.
It's been 3-4 WEEKS now. No refund, no gift card, nothing. I didn't want for them to give me more than what I had paid, but I really wanted them to give me at least my money back.
I have no need to ever go back.
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