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| - Why, why, why do I always have "bizarre-o" experiences at restaurants? I am beginning to think I am cursed! Is it so hard that I receive a balance of good customer service, good food and a nice atmosphere? Is it too much to ask? Really? Read my other reviews and you will understand what I am talking about. Dismal one and two star ratings, of otherwise highly rated restaurants! Well, on to this story............. I normally try to not frequent "chain" or "franchised" restaurants. I don't like them. When I go out and spend money, I want a chef preparing my food, not a cook. If I want a cook to prepare my food, I will cook it myself - at home. I am a cook, not a chef..............
I visited Inchin Bamboo Garden on 8/1/2013 with a group of co-workers celebrating a birthday lunch. The birthday person chose the place. It was noon and the place was completely empty when our party of 9 arrived. We chatted a bit and then placed our order. We all ordered off the lunch menu which included soup, a choice of rice and the entrée. One of my co-workers was worried about the spice level of the black bean sauce in one of the vegetarian dishes and asked if she could have the sauce on the side. About 15 min after we had all placed our order, the waitress came back and said she could not get the sauce on the side. Hmmmm, why? It was just sauce? So we asked to speak to the manager as we felt this was not an unreasonable request. The manager, begrudgingly, came over and said they could not serve her black bean sauce on the side because they are a franchise restaurant and they use prepared powdered mixes and it reconstitutes as they cook the dish. Oh yeah, that sounds yummy! NOT! Oh, BTW - That was the LAST time we saw the manager.
About 40 minutes into our wait, still no soup. Nothing. Then SOME entrées start coming out. I got mine, and I said to the waitress, "Shouldn't the soup come first?" She said, "Yeah, usually". Usually? OK, whatever. Out of the 9 of us, 5 got entrees AND soup, the other 4 had nothing not even the soup! One of my co-workers ordered the chicken curry and her teeny, tiny bowl was only a tad over half full. I will attach a picture. Yes it was so pathetic I took a picture, the picture time stamp was 12:41 PM - make note of this. My portion was small, but at least I got my full portion. I ordered the Sliced Lamb Hot Garlic. It was ok. The rice was terrible! I ordered the fried rice; it was dry, cold and flavorless. It was like it had been made the day before and thrown onto my plate. The hot and sour soup was cold on top and smoking hot in the middle. It was not very good either. I wanted to eat, I was hungry, but as my 4 other co-workers sat soupless and foodless - I held off. So we waited, and waited and waited about another 15 minutes. Finally the waitress brought 3 of 4 soups but still no entrees, one "lone" co-worker still sat with nothing. We all had meetings and had to get back - so we had no choice but to ignore etiquette and start eating. Then magically, one more lunch was served from the kitchen-which ended up not being what she ordered, but she accepted it anyway. And then there were three, one co-worker still with no soup OR entrée! We asked the waitress what the heck was going on? The waitress then told us that all our food WAS ready at the same time, but 4 of the 9 entrees were delivered to other tables. What other tables? There wasn't anyone else there when we ordered? There was now ONE other table of people, but did they really have our food? What was the coincidence of them ordering the same items? Finally, at 1:03 PM, the last 3 entrees came out from the kitchen-sadly one had to be in a "to-go" bag because she had no time to eat because of her meeting and had to get back to work. The other two co-workers just ate fast. At the end of this horrible experience, they did comp the 4 missing meals and after asking they took 10 % off my bill - geez thanks. The waitress made mention that the manager sent her out to us to apologize and to let us know that 4 servers quit that morning and they had to use kitchen staff to help run the food. Well there were only 2 tables of people TOTAL, how many servers do you need to wait on 2 tables? There were other people I saw working there doing nothing. And what about the manager? Where the heck was he? Why wasn't he helping? Never once did he come over to apologize, but instead sent the waitress out to do that for him? Isn't that HIS job? All he did was hide in the kitchen. Truly terrible experience. Ironically, the girl who had to get the "to-go" order and never got any soup, is from Seattle and she says that she used to frequent the franchise located there and said that it was wonderful! Hard to believe that is true with the comedy of errors at this place! This is a DO NOT RETURN - DNR!!!!!!!!!!!!!!
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