Personally, I do Yelp! Reviews not to drive away business from small or large business owners but to improve customer service and quality of work that clients pay for. Pressed for time with dinner plans I walked into this location for a shampoo and style. I was greeted promptly , there were only two clients and 2 hairdressers. I waited less than 10 minutes but already notice the disorganization of the place - magazines in disarray and there was no welcoming feeling from the staff. Stacy takes me to her station no greeting - simply how do you want your hair to look. I explained that I had plans for the evening and just need a soft natural look - no big deal. She shampoos me and I say oh, no introductions? What is your name? That already gave me a bad sign I should have just walked out at that point! Shampoo-ing was fine then she takes me to her station - the wall had color stains all over and she had a dirty looking towel to dry my hair. I should have walked out then but since I'm a glutton for punishment & desperate I didn't. She lays the towel over the standing hair dryer as if she had intentions of re-using it again!
The rest was agonizing pulling and tagging on my hair - I finally said Awe! She calmed down win her aggressive hair drying technique and then she asked do you cut your own bangs? That drove me over the edge- first of all she used the wrong type of hairbrush to style my hair and her station was filthy, I finally stood up and said I'm not being a bitch but clearly you don't know what you are doing and I now have to go somewhere else to get it done right! She goes oh your hair is still damp and tried to fix it - I said don't touch my hair! I paid my bill and walked out not to embarrass her in front of others. No tip! Lesson? Clean up your store and have your staff update their skills! Don't call your clients "honey". Re-train your staff! I am not going back to that location again! And next time I will follow my instinct and walk out!