Seriously what the hell happened to this location!?! I used to come here ALL the time over the past 2 years but I haven't been here for a couple months and disappointing is all I have to say. Came in and sat at the bar for lunch on Saturday it really wasn't that busy and it was just one thing after another. My friend and I had ordered almost the same exact meal (just slightly different) we had the fajita trio I had mine plain and she wanted hers with all the peppers, onions and spices. So our food comes out and to our surprise there is only ONE plate! Seriously idk how this guy did not here the TWO separate orders. Of course at that point we are forced to send it back and wait for another 20+ minutes for our food to come out. And of course I had to talk to the manager to make sure they didn't just put that one plate (that was completely plain mind you) under the heat lamp to sit there while they cooked the other one. I'm not going to eat some nasty heat lamp food because you messed up.
So finally the food comes out after 25 minutes and the next thing I know is I look down and my plate has all sorts of spice on top of the beef, shrimp & chicken. I ask the guy why is all this nasty red spice sauce is on there and he tells me he thought I said I just didn't want peppers & onions. What part of PLAIN is that difficult to understand especially after the first plate that was brought out didn't have anything on it!
Needless to say the newer manager didn't do a damn thing no discount no apology absolutely nothing. What was supposed to be just lunch ended up into an early dinner because of their constant mistakes. I never have had a problem here so this was disappointing to say the least. I even remember when the manager who was there at the time first started & it wasn't too long ago and even then he was completely useless with a very unruly customer who was a constant disruption. Seriously bring back the Chili's I'm used to!!