They're a bit too cool for school in the customer service department. Most coffee places in Toronto have a bit of ambivalence to customers and smiling, so this is not abnormal... But today I swear the guy behind the counter rolled his eyes when I put a loony in the tip jar.
I was also annoyed to find out that they have the wrong times posted online. They are observing winter hours, so they are not open until 9 like it states on Yelp and Google... I am currently writing this from an overpriced cafe down the street.... I would have planned my day a bit differently had I known. Nobody is dead, so not the end of the world. But customer service in places like this seem like an after thought to the cool aesthetic.