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  • I'm conflicted about this review because its a local business owner and Josh is a relatively nice guy. Let me explain...I went to FACC for a brake inspection on my 08 Sienna, I didn't have any issues with the breaks but it had been a few years since they have been inspected. Josh comes out does a quick visual of the brakes in the parking lot. And quotes a price of $350 for the front brakes, rotors, and labor. I'm not a car expert but I thought that was kind of high. I thanked him and said "I'm going to get some more quotes and will get back to you." I went to my next appointment, who specializes in BRAKES and proclaims themselves to be the Masters, they took my vehicle into the bay with in 5 minutes and performed a full inspection of my front and rear brakes. Their recommendations were to replace front brakes and they gave me an est. 1/3 of FACC. I thought to myself why was my est. at FACC so much more expensive. I called FACC and spoke to a technician Jason? He explained to me why the est. was $350; they use high quality parts, replace rotors, labor. Then I asked about the warranty? He didn't know how long it was? I thanked him and since I went to FACC because of the high marks in yelp, I said that I may have to leave a negative comment because I felt like I was being cheated. Jason says," Well we get plenty of great comments, yours wouldn't matter". And hung up! At this point my car is already being worked on, at a cheaper cost, with a lifetime warranty on the brakes! 10 min. later I receive a voice mail from Josh. He states that he looked up the cost of the repair and he miss quoted, they actual cost would be $280. He apologizes for the $20 difference in pricing. $350-280= is more than a $20 difference. I called Josh back and he went into detail of why the cost was high. FACC does not specialize in just brakes and do not have the right equipment to resurface the rotors, therefore have to charge you for new ones, plus high end parts and labor=$$$ To josh's credit he did call me back and tried to get my business and apologized for his technicians customer service. According to the other great reviews I'm sure he does a wonderful job on everything except for the most important part of the vehicle.
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