Anna is super! Easy to talk to, very sweet, and she genuinely wants you to be happy. She started painting a couple of my nails, and wasn't annoyed at all when the color wasn't what I expected and had to remove it. She grabbed a few similar colors and made sure I got what I was looking for. She even guided me on some designs that would flatter my short, wide nails. Excellent customer service. She was meticulous with the manicure and very gentle with the tools. The polish was applied cleanly and evenly. Their price for a gel mani is $5 more than the other place I've been going to, but the quality is there. I walked out with a smile on my face and I'll definitely be back.