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  • I am a regular customer of Einstein Bagels and this was my first visit to the Val Vista location. The place was absolutely filthy- there were bagels on the floor behind the counter, crumbs everywhere, the ceiling was yellow and had huge water spots, the utensils they were using to make the drinks were just lying on dirty countertops, the food line looked like it needed to be scrubbed... Anyways, I order my usual Nova Lox (no red onion and capers). They were very understaffed so the line moved really slow and the lady at the cash register to pay was also swamped with all the drink orders. After 10 minutes or so, I hear my name called for my food and they made it with red onion and capers. I told them I ordered it without that and the guy re-made it. No apology, just grabbed the bag and re-made it. I honestly would never come back to this location- it was the worst I've ever seen
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