| rev:text
| - It is unfortunate that everyone else seems to have had a great experience with Arce, but we did not have that same experience.
Our air stopped working on a Sunday evening and after looking at reviews of multiple companies, I decided to contact Arce that evening. I heard back very quickly and scheduled an appointment for someone to show up between 9-11 and we would be notified when someone was on their way.
Well we had a miserable night of sleep that night as it was quite warm in the house, ended up moving downstairs to sleep on the couches! My husband stayed and worked from home to meet with the tech who would be coming over. As it was in the 90s, it was a warm and humid morning, again miserable for my husband to work from home. He kept checking in with me to see if I had heard anything hoping someone would be on their way. Around 10:30 I contact the company, (they were still within their appointment time), but we had not even heard a peep as to someone at least being on their way. Shortly later, someone ended up showing up, still never heard from someone that they would be on their way.
My husband shortly later informed me that we had cool air in our house! When I got home in the evening, it felt like it was cooler in the house, but upon feeling the vents, it did not feel like it was cool air coming out. Sure enough, the unit was just blowing air, nothing cool and the outside unit was no longer running again.
I contacted Arce just before 5:30 PM and said we were having the same issues all over again. Once a job in Matthews was finished, Robert mentioned he would come over. No estimate on arrival, but by 8 PM, I was getting frustrated with the lack of communication. I had not heard anything so I reached out yet again. I was told he was no longer coming as he was stuck in Matthews, but the tech that came out this morning would be coming over and I could reach out to him for a time arrival.
I contacted the tech with the number Robert supplied and asked when he would be coming over. The response was absolutely uncalled for and rude. I was told "Look, I would have called, but the number in the system was an 855 number and I am on my way". A simple I will be over there in a few minutes would have sufficed. Plus, I had nothing to do with how our number was entered into your system, I gave the correct number from the start.
Our tech arrived and only spoke with my husband. I was around and he walked by multiple times, never acknowledging me. A little friendliness goes a long way.
At any rate, back to the job. He looked around again and it seemed like he was unsure of what to do. He had to actually call for suggested help. He then came back inside asking if we had any vinegar. Sure we will supply what you need for you. He used that to clean out the drain. The air started to work again. He commented that he was sorry for not getting it fixed properly the first time, and if it gives us problems again, to give us a call, but also mentioned he wasn't sure what was going on if this doesn't help. Really makes you feel good on whether something is fixed or not.
Sure enough, it sounded like our drains were still clogged the next morning. My husband tried cleaning them out for a temporary fix just like Arce had done. At this point, we decided we would chuck up the loss and move on to another company.
We had another company come out and while Arce was on the right path that the drain was clogged, they did not properly get it cleared out. The other company came by and did a thorough job with the suction and snake to clean out the drain lines. Since then, we have had no issues. Sure Arce helped us get by, but that's all they did. Frustrations with a complete job and communications were enough to say no thanks to them in the future.
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