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  • The physical establishment is clean, comfortable in temperature and presentable in appearance. Access is simple enough. Then there's the staff. When I rented the unit (June 2012) I had a great experience with the young man who showed me around and filled out my contract with me. The kid gave great "face", as it were. And then. In the initial work-up, I made it Very Effing Clear that email was my preferred contact method because I do not answer calls from numbers I do not recognize, The End. Kiddo says "hey, no problem, we'll totally email you if we need to get hold of you for anything." Fast foward several months to the rate change I wasn't made aware of. Then fast forward a couple more months to the NastyGram I got in via regular mail saying "We're gonna auction off all your shit if you don't pay us"... except the money was no longer in my account as it had been sent to them via automated bill-pay. So I call them and attempted to address the issue. Hahaha. The person on the phone (Terry, female) seemed to have difficulty comprehending my words - I explained the situation from my POV and she not only disregarded what I said but interrupted me several times in order to do it. I freely admit I lost my patience (and nearly my temper) with her. The situation is mostly resolved now, but I promise I am moving out of there next month because you will get a lot of lip service but not a lot of follow-through from this organization... and the new place less than a mile from my house is $50 a month cheaper for more space and a U-haul to move it all with. :)
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