rev:text
| - In the interest of fairness, I will list the good things about my experience Shaggy's Carpet Cleaning. They responded to my request quickly and managed to fit me in on short notice. The person who performed our service, Shaun, was very professional and courteous.We knew the carpets in our apartment were a lost cause, and honestly we were just after the receipt, so we truly appreciate all of Shaun's efforts.
However, I am disappointed to say that I felt the price paid was exorbitant. My understanding when I initially booked this job was that I would pay $125 for a basic steam clean in a third floor apartment, with the option of adding on VLM cleaning for an additional fee. The day of the appointment, we found out that there was not enough hose to support the steam clean, and that VLM was the only option, which ended up costing a lot more ($210). I am happy with the job done, but it was significantly over my budget.
After the job, I received a call from David, the person with whom I initially booked the appointment. My husband had left a negative review that I was not aware of, and David called to confront me about this review, and request that it be changed/removed. I find this practice extremely unprofessional and upsetting. David was immediately defensive throughout this conversation, and offered no solutions to perhaps change our minds. David came off as rude, and to be quite honest, I found this phone call to be completely inappropriate and bordering on harassment.
I won't hire Shaggy's again simply due to this inappropriate phone call.
|