If we could give less than one star we would.
This place is corporate, which means they will do every procedure possible to bilk your insurance company. Not that we blame them, but it is a pain in the butt for the customer. Here's why:
You cannot make an appointment for a simple cleaning. This place makes you make TWO SEPARATE appointments: One for the check-up, and a SEPARATE one for the cleaning. AND...while you are getting a check-up, they automatically take bite wings/or a full set of films on your mouth...EVERY TIME... which is a real pain. So unpleasant. Our hygienist friend (unfortunately too far away from us) told us you can go 18 months--not every six like SW Dental makes you. And yes--I said "makes" you. If you try to deny service they screw you over. They will argue with you and sic other people on you. They may even deny the rest of your service.
The dentist here gives off a creepy vibe. The hygienists are a dime a dozen. Nothing special or personal about them. The receptionists are mean, AND they make you wait FOREVER.
Oh--not to mention they screw up your appointments. Over last two years all three of us have been screwed by these people. They double book appointments and make you wait over an hour. They call the wrong person for their appointment reminder. We correct them, but they never bother fixing it. They schedule on holidays--then tell you "yes, we are open that day" when you point it out--but then you show up and they're closed. Etc., etc. This place is AWFUL. HORRIBLE.
After two years we are done with them.
Oh--and DO NOT take your kid here for braces. Don't even get me started on how awful this has been for our daughter. And now we are stuck with them until they come off. The end.