I have been a Verizon Wireless customer for almost 9 years and for over 6 pf them I had 5 phones in my account. I never called to complain and ask for credits but yesterday I talked to customer service about getting some sort of concession since they are paying up to $650 pee line to people to switch. I was offered a discount on an Iphone 6s plus and a trade in promo for my phone. When I went to the store today, I was told that they couldn't honor it and that I would have to call customer service (this is after 45 min of waiting). When I asked them to call them from one of the phones at the counter, I was told they couldn't do it. Long story short, the General Manager (Jason) shrugged his shoulders and said (about the offer) "Well, that can't happen, so..." That's when I left, furious, and called customer service. Two people later I was told by the supervisor that they would honor the first offer. I will go to the store in the Biltmore area tomorrow and will never step foot at this one again. Despicable service!