I come here from time to time but I've decided to stop (on 7/27). If you look through my photos, you will see I found a long piece of plastic saran wrap.
When I told the sandwich maker (didn't speak much English sadly) told me that somehow it just got in there, or made an excuse that sounded like it was an accident. The way we communicated, there was no way for to me ask if I could get my money back...nor did they offer to do any more because well, it's an Asian establishment and we all know how some Asians are with customer service - there isn't any.
Also, totally agree with Nelson Q's review, the Ice Coffee, the whole thing was filled with crushed up. like to the top of the cup where you have difficulty getting a straw in there.
** head over to Pho Thanh Huong by UNLV - best sandwiches in town. sadly, they close at 10pm I believe.