The girl at the front was not friendly or happy, she called me up multiple times for stuff that I could have quickly done after I signed in. I waited for almost an hour and a half (and I was fasting to make the wait worse). The lobby was not clean or taken care of, or welcoming. I felt like I was at the dmv or something. When I was finally taken back for the blood draw the lady was super nice and I could tell she was trying to do her job with excellence. Her name was Paula. I might consider going back there if I can have her do my labs. You can make an appointment online but even those people were having to wait about 30 minutes. If it weren't for Paula I would have rated it 1 star.